Shipping & Payments Policy

Where We Ship

Total Tabletop ships orders Australia-wide from our store in Dubbo, regional NSW. We currently do not offer international shipping.

Carrier

Australia Post - Standard Delivery

Shipping Costs

We keep shipping simple with a flat-rate of $20 per order for standard delivery anywhere in Australia. Your total shipping cost is displayed clearly at checkout before you confirm your order.

Processing & Dispatch Times

We aim to process and dispatch orders within 1 business day for orders placed before 4pm.

Orders placed after 4pm are usually processed the next business day.

During peak periods, public holidays, or major TCG release weeks, dispatch times may be slightly longer.

Delivery Timeframes

Once your order has been dispatched, most parcels arrive within:

2–5 business days

for most metro areas

3–7 business days

for most regional areas

Delivery estimates can vary due to Australia Post delays, weather events, or other factors outside our control. Estimated timeframes for your order are shown at checkout.

Click & Collect (In-Store Pickup)

Click & Collect is available from our store:

Total Tabletop

244 Macquarie Street

Dubbo NSW 2830

You will receive an email notification when your order is ready for pickup. Most orders are ready within 1–2 business days.

Pre-Order Shipping

Pre-order items are clearly marked on their product pages and include an estimated release date where available. Pre-order items are shipped once stock has arrived in-store and the product has officially released. If your order contains both in-stock and pre-order items, your order may be held and shipped together unless separate purchases are made.

Tracking Your Order

All parcels include tracking through Australia Post. Your tracking number will be emailed once your order has been dispatched.

Returns, Exchanges & Delivery Issues

If your order arrives damaged, faulty, incorrect, or incomplete, please contact us within 7 days of receiving your parcel so we can assist.

For damaged items:

Please keep all packaging

Provide clear photos of the item and packaging

Include your order number in your email

If your parcel is delayed, marked as delivered but not received, or appears lost in transit, please contact us as soon as possible so we can begin an investigation with Australia Post.

For full details regarding eligibility, refunds, exchanges, and consumer rights, please refer to our separate Refunds & Returns Policy available via the Policies & Procedures section of our website.

Payment Information

Accepted Payment Methods (Online)

We accept the following secure payment methods for online orders:

Visa

Mastercard

American Express

PayPal

Shop Pay

All online payments are processed securely via encrypted payment gateways. Total Tabletop does not store your full credit card details.

Full payment is required at checkout before your order is processed and dispatched.

If a payment is declined or flagged by the payment provider, we may contact you for verification before proceeding.

In-Store Payments

For in-store purchases at 244 Macquarie Street, Dubbo NSW, we accept:

EFTPOS

Visa / Mastercard / Amex

Cash

Afterpay

Order Requirements & Verification

To protect our customers and prevent fraudulent activity:

Some orders may require additional verification before dispatch.

We reserve the right to cancel and refund orders where payment cannot be verified.

Orders flagged as high risk by payment processors may be refunded for security reasons.

Contact Information

If you have any questions regarding shipping, delivery, payments, or your order, please contact us:

Email: admin@totaltabletop.com

Phone: (02) 7228 4856

Address: 244 Macquarie Street, Dubbo NSW 2830